How do we shave hours off restoration without losing the audit trail?
Minutes on ETR. Hours on mutual aid.
Every major storm costs a mid-size utility thirty to eighty million dollars and three quarters of annual SAIDI. Aria runs alongside the storm room: reconciling damage assessment intake, tightening ETR cadence, and coordinating mutual aid in one surface. Every decision lands in a ticket by morning. Every minute of restoration is evidenced by event close.
What Aria does in Storm.
- 01 / 04CapabilityETR integrity
ETR integrity
Published ETRs are reconciled against damage assessment in minutes. The PUC customer-service metric stays defensible because Aria flags slipping estimates before the second customer call.
- 02 / 04CapabilityMutual aid velocity
Mutual aid velocity
RMAG, EEI, and regional mutual assistance groups activate faster because the request packet is pre-staged. Cost allocation tracks from the moment the crew crosses your territory line.
- 03 / 04CapabilityDecision capture
Decision capture
Every storm-bridge decision is logged and translated to a ticket by the next operating window. No more ’what did we agree to at the 02:00 call’ the next afternoon.
- 04 / 04CapabilityFiling posture
Filing posture
Major Event Day exclusions, IEEE 1366 calculations, and cost-recovery filings reference the same event ledger. The after-action report is ready inside ten business days of event close.
How Aria runs Storm, end to end.
- RESTORATION FEED
OMS, field intake, and the storm bridge in one surface.
Aria pulls outage counts from OMS, damage reports from field supervisors’ tablets, and the thirty-person storm bridge call in real time. The storm director sees a single reconciled picture rather than four competing dashboards and a conference bridge drifting toward conjecture.
Artifact · Unified restoration surfaceUnified restoration surfaceObserving- District 4 · Coastal corridorSlipping
- District 7 · Interior rural+4h vs. plan
- District 2 · Suburban ringOn schedule
- ETR CADENCE
ETR accuracy, not ETR optimism.
Aria flags circuits where published ETRs have slipped twice and escalates before the third slip hits the PUC customer-service metric. She reconciles the field supervisor’s posted ETR against the actual damage assessment, crew availability, and material constraints, and surfaces the discrepancy in minutes rather than hours.
Artifact · ETR variance ledgerETR variance ledgerMapping- District 7 · Interior rural+4h vs. plan
- District 2 · Suburban ringOn schedule
- District 9 · Metro coreRestored
- MUTUAL AID LOGISTICS
Crew pulls, lodging, and cost allocation in one workflow.
Mutual aid requests run through RMAG, EEI, or the regional mutual assistance group with hours of lag. Aria pre-stages the request packet, resolves lodging and staging logistics against EAM, and tracks cost allocation for post-event recovery from the moment crews cross the service territory.
Artifact · Mutual aid activation packetMutual aid activation packetRanking- District 2 · Suburban ringOn schedule
- District 9 · Metro coreRestored
- Storm bridge · 06:00 callLogged
- CUSTOMER COMMUNICATIONS
One message. Every channel. Every minute truthful.
Aria reconciles what the customer portal, the IVR, social, and the PUC complaint hotline are saying about the same outage. When the field truth changes, all four channels update inside ninety seconds. Customer ops is not guessing what the field supervisor posted twenty minutes ago.
Artifact · Omnichannel outage logOmnichannel outage logDeploying- District 2 · Suburban ringOn schedule
- District 9 · Metro coreRestored
- Storm bridge · 06:00 callLogged
- POST-EVENT FILING
The after-action report writes itself.
Major Event Day exclusions, IEEE 1366 calculations, cost recovery filings, and the commission after-action narrative all trace to the same event ledger. Aria assembles the filing inside ten business days of event close. The next rate case cites the same evidence without a discovery sprint.
Artifact · After-action filing packAfter-action filing packProving- District 2 · Suburban ringOn schedule
- District 9 · Metro coreRestored
- Storm bridge · 06:00 callLogged
“A storm is managed in hours and defended in years. The ledger has to hold both.”Aria methodology · Storm
What Aria ships.
Every engagement surfaces as a live Synapse workspace. The readout below is how Storm looks the week it ships — scenario data from the published live demo.
- District 4 · Coastal corridorCriticalPole replacement queue exceeds crew count; ETR slipped twice.Slipping
- District 7 · Interior ruralWatchTransmission tap restored; two laterals awaiting tree crews.+4h vs. plan
- District 2 · Suburban ringWatchMutual aid from regional utility staged; lodging confirmed.On schedule
- District 9 · Metro coreOn trackRestoration complete; damage photos archived for filing.Restored
- Storm bridge · 06:00 callLogged24 decisions logged; 19 translated to tickets overnight.Logged
Setting a new standard for operating intelligence.
“The findings were gold.”VP · Electric Grid Operations
- Client
- Fortune 500 energy utility
- 20,000+ employees · U.S. regulated utility
- Scope
- Electric Grid Operations
- Three-week diagnostic
- What Aria found
- Fifteen automations identified. Eighty percent of operational time mapped to repetitive work — all sized, ranked and handed off to the operating team.
What you leave with.
Artifacts that outlive the engagement — every deliverable grounded in the operating model Aria builds during the assessment, maintained live after close.
- Unified storm-room restoration surface
- ETR variance and cadence ledger
- Mutual aid activation and cost-allocation packet
- Post-event after-action filing pack
Explore the surfaces behind every engagement.
Every Aria engagement rides on the same four product surfaces — whichever solution you scope, you get the same assessment cadence, agent deployment, interview system, and research model.
- Operating readoutOperating readout
Assessment & Diagnosis
The six-week operational intelligence assessment behind every engagement.
Explore - Autonomous agentsKYC triage agentLiveThroughput+38%Cycle time−44%Exceptions2Running
Agent Deployment
Custom AI agents that ship against measured waste — success criteria up front.
Explore - Conversation intelligenceARA
Stakeholder Interviews
Aria runs targeted operator interviews to close the gaps the systems can’t fill.
Explore - ResearchMcKinsey 7SSCORPorter 5FBLSFREDIBISWorldAPQC PCF
Aria V1 Research Model
Utility-operations depth, forty-plus frameworks, eighteen named benchmark sources.
Explore
The questions buyers ask before signing.
If the answer isn't here, ask Aria in the live demo — Aria will answer with the same benchmark discipline the engagement uses.
How does Aria interact with our OMS during a storm?
Read-only. Aria observes the outage-management system, the field damage assessment app, and the storm-bridge collaboration surface. She does not issue switching orders. Dispatchers remain the system of action. The storm director gains a reconciled picture; the switching discipline does not change.Can you actually compress ETR cycles without the field lying to us?
Aria does not pressure the field to publish faster. She flags when a published ETR is at odds with the damage that field supervisors have already reported. The compression comes from eliminating the lag between damage being known and the ETR being updated, not from optimism.What happens with IEEE 1366 Major Event Day exclusions?
The event ledger carries the raw customer-minute data, the 2.5-beta calculation, and the exclusion determination. When the commission questions the classification, Aria produces the full derivation from the same data that ran the event. No separate reconciliation step.Does this replace our storm-restoration playbook?
No. Your playbook governs switching, safety briefings, and mutual aid protocols. Aria instruments the playbook. The storm director still runs the storm. The difference is that every decision the storm director makes is captured, routed, and closed with a ticket by morning.How do you handle the regulatory after-action report?
Most state commissions require a post-event report inside thirty to sixty days. Aria drafts the narrative from the event ledger: timeline, resource deployment, customer communications log, and the cost categories eligible for recovery. Your regulatory team edits rather than authors.We use a mutual assistance group. How does Aria coordinate there?
The mutual aid activation packet is pre-formatted for your regional group: RMAG, SEE, or EEI’s national network. Aria pre-stages crew counts, equipment, lodging, and cost-allocation assumptions so the activation call is about deployment, not paperwork.What about vendor and contractor damage-assessment intake?
Contractor damage assessors submit through the same field-intake app your FTEs use. Aria reconciles the two populations and flags variance in pole-count or span-damage reporting before the estimates get stale. The variance is usually small; when it is not, the ledger surfaces it.
Minutes on ETR. Hours on mutual aid.
Book a demo and see how Aria works through Storm.
Every utility operation, one Aria.
Storm is one of ten wedges Aria runs inside a utility, plus two buyer-type framings. Every wedge rides the same assessment cadence, the same agent deployment posture, the same prudence-ready evidence discipline.
- By areaAssessmentA six-week, sole-sourceable diagnostic that quantifies operating leakage in dollars across the IT-adjacent stack.Read
- By areaVegetationCycle compliance, crew productivity, and FERC-auditable evidence reconciled across LiDAR, satellite, and field crews.Read
- By areaField dispatchCrew-to-work matching, parts-on-truck reconciliation, and one-touch close-out across every truck roll.Read
- By areaAsset managementRisk-ranked asset replacement, condition data reconciliation, and deferred-failure cost quantified in dollars.Read
- By areaCustomer operationsCIS, MDM, and CCS reconciliation with high-bill deflection and AMI event triage at scale.Read
- By areaSupply chainInventory, work-plan demand, and vendor pipeline reconciled into one weeks-of-coverage ledger.Read
- By areaMeetingsStorm calls, steering committees, and war-room decisions captured and translated to accountable tickets.Read
- By areaMemoryTribal knowledge captured as structured SOPs, root-cause reasoning, and interview archives before the retirement cliff.Read
- By areaRegulatoryRate-case evidence instrumented at the source so every operational claim is prudence-ready in testimony.Read
- By typeUtilitiesAria deploys inside IOUs, munis, and co-ops with audit-ready, prudence-tested evidence.Read
- By typeEnergy servicesAria turns field operations into crew-level EBITDA motion for PE-backed services platforms.Read