Intercom Integration
Conversation workflows, response patterns, and customer support efficiency.
Overview
Connect Intercom to analyze customer conversation workflows — response times, routing patterns, and resolution efficiency. Corvana maps support operations to identify handoff delays and automation gaps.
Prerequisites
- Intercom admin or owner access to authorize the OAuth connection
- A Corvana Assess account with an active assessment engagement
OAuth Scopes
Corvana requests the minimum necessary permissions — always read-only. The following scopes are requested during the OAuth authorization flow:
| Scope | Access Level |
|---|---|
read | Read-only |
Data We Collect
Corvana collects only structural metadata — never content, PII, or sensitive data. The following data points are analyzed:
- Conversation lifecycle timestamps
- Response time metrics
- Assignment and routing patterns
- Tag and topic distribution
- Bot vs. human interaction ratios
Data We Never Collect
To protect your privacy and security, the following data is explicitly excluded from collection:
- Never: Conversation content
- Never: Customer PII
- Never: Attachment content
- Never: Custom bot configurations
- Never: Billing information
Setup Steps
Step 1: Navigate to Integrations
From your Corvana Assess dashboard, open the left sidebar and click Integrations.
Step 2: Connect Intercom
Find the Intercom card and click Connect Intercom. This initiates the OAuth flow.
Step 3: Authorize Access
Review the requested permissions on Intercom's authorization page and click Allow. Corvana requests read-only access only.
Step 4: Verify Connection
Return to the Corvana dashboard. The Intercom card should now show "Connected" with a green indicator. Data collection begins within minutes.
Disconnecting
You can disconnect Intercom at any time from the Integrations dashboard. Click the connected Intercom card and select Disconnect. All collected metadata is permanently deleted within 24 hours. You can also revoke access directly from Intercom's admin panel.
Troubleshooting
The Intercom connection shows "Disconnected"
Try reconnecting from the Integrations dashboard. If the issue persists, check that your Intercom admin has not revoked the OAuth authorization.
I don't see any data after connecting
Data collection typically begins within 5-10 minutes. If no data appears after 30 minutes, check your connection status and ensure the account has the required permissions.